OUR STORE

VISIT OUR NEW
STORE IN UAE

Abu Hail Deira.
Dubai, DXB 00000

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However, please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images.

We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Where can I view my sales receipt?

You can view your  subscription information, including copies of your receipts on the Billing page.

Please be aware that this is only possible if you signed up online. In all other cases, or if you have any questions related to your sales receipts, you can reach out to our  team directly through info@onyxzone.ae

How can I return an item?

You can request for a return within 14 days upon receipt of the order.

Please also note that:

  • The item should be in a good condition and not used along with the original tag.
  • It should also be in the same brand box you received.
Will you restock items indicated as “out of stock?”

Restocking of items is totally relative and cannot be guaranteed for all items in the store. If you are interested in an “out of stock” item, please do bring it to our notice by sending us a mail or contact us through our online 24/7 chat platform, and we would get back to you on the availability of the product.

Where can I ship my order?

The order will be shipped to shipping address defined through the checkout page.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS